Support Tickets

Reseller questions need a paper trail, not a chat app. XUI.live ships a ticket system inside the panel: resellers open tickets, admins answer, and the whole exchange stays attached to the account it came from.

How it works

A ticket is a threaded conversation — the reseller writes, you respond, either side continues the thread until it is resolved. Unread replies are tracked, so the tickets list shows at a glance where an answer is owed, and new tickets and replies can fire a notification the moment they arrive.

Tickets live under Tickets in the admin panel; resellers reach theirs from their own panel. The whole system sits behind one global switch — operations that handle support elsewhere can turn it off, and the screens disappear from both panels.

Where it fits

Tickets close the reseller loop: accounts define who they are, credits keep the money honest, and tickets keep the conversation on the record — three screens, one relationship.